Shipping & Returns
TUA Staff Users
Please speak to your Account Management team directly regarding shipping, dispatch and transit times, and any issues with stock received.
When will my order be shipped?
For in stock items, we aim to despatch your order within 2 business days of receipt of order.
For pre-sale items, please check the individual product for the estimated delivery date.
Please note: Any orders containing both in stock and pre-sale items will be held until all products are available to ship together.
What type of shipping is available?
Shipping is charged at $12 flat rate across Australia. For International shipping, please contact us for a quote.
Orders are dispatched from us via Australia Post. Estimated delivery times are listed below.
Please note that these delivery timeframes are impacted by delays brought on by the COVID-19 situation. We can not guarantee delivery dates at this time.
ACT : 4 business days
NSW : 2-3 business days
NT : 5-6 business days
QLD : 3-4 business days
SA : 2-3 business days
TAS : 3-4 business days
VIC : 3-4 business days
WA : 5-7 business days
Are any items damaged or in an unsatisfactory condition?
Please email us as firstname.lastname@example.org, including your order number and contact details so we can get back to you quickly.
Want to return something?
Please choose your items carefully - we want you to enjoy your merchandise as soon as you receive your order. To return an item, please contact us via our Contact form or email (email@example.com) so our warehouse team is aware of your returned item.
Goods must be returned within 30 days of order date with any clothing items unworn and unwashed. All products returned will be inspected to ensure the product is refundable.
Please include a copy of your order number for reference.
Once approved for return, a refund will be processed by our Accounts Department. The delivery fee will only be refunded if the product delivered is faulty, or does not match what you have ordered.
We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.
For all clothing orders, please choose your sizing carefully prior to submitting your order as we does not accept responsibility for incorrect size or any other incorrect selections.
Any other questions?
Please email us as firstname.lastname@example.org